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Questions? Email us at mychart@jefferson.edu
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Jefferson Health MyChart FAQs

GETTING STARTED
What is MyChart?
How do I sign up?
Is my activation code my user ID?
My activation code does not work. What should I do?
Can you send me a new activation code?
I forgot my password. What should I do?
What do I need to use MyChart?
MYCHART USERS
Who can sign up for MyChart?
May I access my child’s medical records?
May I give others access to my records?
Can my spouse and I share one MyChart account?
Can I ask questions regarding a family member from my MyChart account?
FUNCTIONALITY
How will I know when new information is available in MyChart?
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If I send a message to my provider or nurse, when can I expect a reply?
Can I print or download any of my health information?
How can I cancel my appointment using MyChart?
Where can I update my personal information (e.g., home address, email or change my password)?
If some of my health information on MyChart is not correct, what should I do?
MYCHART MOBILE APP
What is MyChart mobile?
How can I get MyChart mobile?
SECURITY
How is Jefferson Health MyChart secured?
What is your Privacy Policy?
I was logged out of MyChart. What happened?
TROUBLESHOOTING
There is new information in my account but I didn’t receive an email about it. How can I fix this?
Whom do I contact if I have further questions?

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely manage and receive information about your health in one convenient location. This account will not be used for marketing purposes.

With MyChart, you can:

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How do I sign up?

There are two ways to sign up for your Jefferson Health MyChart account.

Through Your Doctor’s Office:

If you wish to participate in MyChart, you will be given an activation code during your office visit. This code will enable you to log in and create your own user ID (6 -10 characters) and password. If you were not given an activation code, you may call your primary care office to ask for one or ask to sign up during your next office visit. Activation codes are an important security feature, each linked to a specific patient.

Self-Serve Method:

To sign up without an activation code, visit http://Jefferson.edu/MyChart. After answering questions to verify and authenticate your identity, you will be able to create your user ID (6 -10 characters) and password. You will then be able to securely log into MyChart and activate your account.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into Jefferson Health MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart user ID (6 -10 characters) and password.

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My activation code does not work. What should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If it has expired, please contact your provider’s office.

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Can you send me a new activation code?

Contact your provider’s office and ask for MyChart assistance. For self-service, click on the “sign up now” and answer questions to verify and authenticate your identity.

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I forgot my password. What should I do?

Click the "Forgot password" link on the login page to reset your password online.

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What do I need to use MyChart?

You need access to a smartphone, tablet or computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Mozilla Firefox, Google Chrome, or Safari).

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Who can sign up for MyChart?

Individuals 12 and older can sign up for a MyChart account. Parents and legal guardians can activate MyChart accounts for their dependents.

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May I access my child’s medical records?

Yes. This is called Child Proxy. You will need to ask your provider’s office for a proxy access consent form and complete the “Minor Patient” information. If there are legal documents that are required, please have this available, along with formal identification at your next visit to your provider’s office. Once the consent form is signed along with verification at your provider’s office, you will be granted access to your child’s medical chart if your child is 0-12 years old.If your child is 13 to 17 years old, you will need to fill out a consent proxy form for the Adolescent patient, and you will have limited access to his/her record. Sixty days prior to your child’s 13th birthday, you will receive a notice that your teen needs to authorize your continued limited access to his/her record. Without authorization, you will not have access to his/her record upon his/her 13th birthday. These age ranges comply with state regulations, designed to protect minors who seek treatment for pregnancy, chemical abuse and sexually transmitted diseases. For further information on access to your child’s medical records, please contact your provider’s office.

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May I give others access to my records?

Yes. This is called Adult Proxy. You may grant a spouse or someone over 18 years old who helps you manage your health, full access to your medical records. Proper identification will be required. Please ask your provider’s office about signing up. You have control over who has access to your records.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must accept Terms and Conditions of Use and establish their own MyChart account.

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Can I ask questions regarding a family member from my MyChart account?

No. Any MyChart inquiry directs the provider to your personal health record. If you have Proxy access to a family member’s health record, use MyChart functionality on their behalf, including asking questions about their healthcare.

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How will I know when new information is available in MyChart?

When you activate your Jefferson Health MyChart account, you will be asked to provide an email address so you can receive notifications about activity in MyChart. As new medical information becomes available in your MyChart account, a notification will be sent to your email address directing you to log in to your secure Jefferson Health MyChart account for viewing.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after they are available in your electronic health record. Note, not all test results are available in MyChart. For more information, please ask your provider.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. For more information, please ask your provider.

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If I send a message to my provider or nurse, when can I expect a reply?

You will generally receive an answer within two (2) business days. Please note that MyChart should not be used for urgent situations. Please contact your provider’s office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I print or download any of my health information?

Yes, you may print any information where a print icon is shown (usually at the top right of the screen), by clicking the icon and then clicking Print This Page.

You may also download information from MyChart: